Abstract— Developments in technology and communications
have placed more emphasis on the demand side of consumer
markets due to the fact that potential customers now have the
ability to conduct in-depth research and purchase products from
a larger number of sources. Market segmentation is a technique
that has been commonly used to improve the understanding of
customer values and to maximize business resources. However,
traditional methods are often heavily dependent on large
amounts of historical data which many small to medium
businesses do not have. This project’s objective was the creation
of a geospatial customer segmentation model that could be used
to increase the effectiveness of marketing and advertising funds
in the retail bicycle industry without reliance on historical
customer purchase data. U.S. Census data at the census block
level was used with K-means clustering to produce primary
segments that were then further divided into subclusters in a
divisive, hierarchical manner. These segments were evaluated in
order to determine the characteristics and decisive buying
criteria of each group. Individual businesses can then prioritize
these segments and develop specific marketing strategies based
on the segment characteristics and the particular business
objectives. If customer data is available or collected going
forward, that data can be merged with the segmentation model
using the Census Bureau’s geocoding API.
Index Terms—Cluster analysis, data mining, geospatial,
market segmentation.
The authors are with Wittenberg University, Springfield, OH 45504 USA
(e-mail: becknerm@wittenberg.edu, jacksonr@wittenberg.edu,
steidelk@wittenberg.edu).
Cite: Mitchell C. Beckner, Ross A. Jackson, and Kevin S. Steidel, "Improving Marketing Efficiency in the Retail Bicycle Industry through Geospatial Segmentation," International Journal of Trade, Economics and Finance vol.13, no.5, pp. 168-173, 2022.
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